Child Safety at Able to Thrive

Every child we support deserves to feel safe, respected, and heard. Our commitment to child safety guides every program we run and every decision we make.

"Children are at the heart of what we do. As a registered NDIS provider working with children with disability, we accept the deepest responsibility to keep them safe. We will never tolerate abuse, neglect, or harm of any kind."

— Eyad Shadid, Director, Able to Thrive

Our Commitment

We have zero tolerance for child abuse, neglect, exploitation, or harm of any kind. Every child in our programs — regardless of ability, background, gender, faith, or family circumstance — has the right to feel safe, be heard, and be treated with dignity.

We are committed to upholding the National Principles for Child Safe Organisations and the standards set by the NDIS Quality and Safeguards Commission for working with children with disability.

How we protect children

Our child safety work isn't one initiative — it's woven into how we hire, train, supervise, and respond.

Vetting

Every team member holds a current Working with Children Check, NDIS Worker Screening clearance, and passes reference and identity checks before working with anyone.

Training

Child safety induction, trauma-informed practice, cultural safety, and ongoing professional development — reviewed annually.

Supervision

Safe staff-to-child ratios, two-worker arrangements where appropriate, and clear escalation channels for any concern.

Reporting

Any concern, no matter how small, is taken seriously. Staff know how to escalate immediately to leadership and external authorities.

Safe for every child

Different children need different things. Our approach adapts to the child in front of us — never the other way around.

Children with disability

We tailor support to each child's communication style, sensory needs, and abilities. Accessible information, predictable routines, and adaptations that make participation possible.

Aboriginal & Torres Strait Islander children

Cultural safety is built into how we listen, respond, and connect children with their identity, community, and Country.

Every child welcome

Cultural background, language, faith, gender identity, and family structure are respected and celebrated. Inclusion is the foundation, not an extra.

Empowering Children

Children in our programs learn that:

Listening to and respecting children's views
Helping children understand their rights
Creating safe ways for children to speak up
Acting on what children tell us

Working in Partnership With Families

Families are the experts on their children. We involve parents and carers in planning before every program, provide plain-English information about how programs run, welcome questions and complaints, and communicate openly when things don't go as planned.

Independent oversight

We are registered with, regulated by, and accountable to two independent bodies. They have the power to investigate, audit, and act on any child safety concern.

NDIS Quality & Safeguards Commission
Independent oversight of every NDIS provider in Australia.
1800 035 544
Office of the Children's Guardian (NSW)
NSW regulator for organisations working with children.
(02) 8219 3600

Reporting a Concern

If you have a concern about the safety or wellbeing of a child involved with Able to Thrive — or about any of our staff — please speak up. You don't need proof. You don't need to be certain. Just tell us.

If a child is in immediate danger, call 000 right now.Don't wait. The Police can be on scene in minutes — every other channel can come after.

Speak to us

Phone1300 095 012Business hours
In personShop 13/2A Brown Street, Ashfield NSW 2131

External authorities

NDIS Quality & Safeguards Commission1800 035 544
Office of the Children's Guardian (NSW)(02) 8219 3600
Police000Emergency. Non-emergency: 131 444
Kids Helpline1800 55 1800Confidential support for kids